We chatted with Moses Kagari, General Manager of Elephant Pepper Camp, about what makes this much-loved camp so special and why guests return again and again to the award-winning property.
Congratulations on the recent Conde Nast Traveler Readers’ Choice Award win for the property!
Much appreciated! This win is indeed very humbling. My team and I are deeply excited, and we are extremely motivated by this recent accolade. I dedicate this win to our staff and to our guests.
What do you think makes Elephant Pepper stand out as a property?
Some of the attributes that make Elephant Pepper Camp stand out are:
- We have the best location! Next to the camp, there is a natural water hole, a salt lick, a swamp, and an Elephant maternity location. The area is green throughout the year. This means that our guests are able to watch different animals so close to the camp while they are having their meals in the restaurant or from the balcony of their rooms.
- The Camp has the best food; some of which is grown in our three kitchen gardens. The staff at our camp have made Elephant Pepper a home away from home for all the guests who stay with us. The majority of our staff come from the local community include the Maasai, and they are wonderful to interact with and very professional.
- We have also opened the back of house area to guests so they can see how things operate - our charcoal fridges, how the solar system works, how we manage our bookings and how beautiful our kitchen gardens are.
How do you encourage trust and loyalty amongst your guests?
As our camp is small, we offer our guests excellent and personalised customer service. We ask our guests for their feedback, and we take it positively and act on it. The Management is very transparent and ever present throughout our guests stay. We treat our guests like royals and as our friends. It is like we are hosting them in our own homes. By doing all this, we have created a very strong relationship with our guests. This has resulted in our camp having a lot of repeat guests.
What would you say are the top qualities of your staff?
Our staff are very professional, very friendly, and extremely passionate about their work. They are very welcoming as well.
What do you think are the property’s strongest selling points?
The camp has the best food, wonderful staff and is in a superb location where animals are plenty, day, and night. The sound of lions and hyenas, particularly at night, is ever present.
What is your favourite part of the property?
My favourite part of the property is our kitchen gardens. The beauty and variety of plants in the gardens is an amazing sight to behold. Our gardener has a green thumb!!!
What do you consider to be the best aspects of your job?
I am a people person and I interact with our guests at all times. I enjoy it when the guests tell me how happy they are, what animals they have seen, showing me the photos of what they have captured, how great the staff are and how much they love our food. This is the best aspect of my job.
What are some unique experiences that guests can have while on property?
Elephant Pepper camp offers walking safaris with an armed guide. He is very experienced and extremely knowledgeable. He is a walking encyclopaedia! We also offer bush breakfast at the banks of Mara River allowing guests to take their breakfast while watching the hippos.
We take our guests for sundowners in an elevated place in the Conservancy where they see the sun setting. To enrich the experience, we organize a spear throwing competition, teach them to light a fire without using a matchstick, and also arrange bow and arrow shooting exercise.
To top it off, our Maasai guides proudly tell the guests about their culture. This is a highlight for many guests, particularly the Q&A sessions that follow.
Being in the Conservancy, we are able to take guests out on a night game drive. We have invested in professional lights and our guests come back very happy after seeing the nocturnal animals such as the white-tailed mongoose and the aardvarks.
Any interesting/exciting wildlife experiences in recent months?
Close to the camp, there is a cheetah that has two young cubs. It is very interesting to see the cheetah hunt, how it takes down an impala after a chase, and how it calls out to the cubs to come and take the meal. It is awesome.
Also, very close to the camp, we have 14 ostrich eggs in one place! This is an amazing sight.