Please could you tell us a little about what your role as Operations Manager for Tanzania involves
As Business Operations Manager for Tanzania, my role focuses on ensuring that our properties operate efficiently, consistently and to the high standards expected by our guests, while also supporting Elewana's wider business objectives.
I work closely with the teams across our different properties, supporting day-to-day operations as well as longer-term planning and development. This includes operational performance, guest experience, people and team development, logistics, supplier relationships, cost management and ensuring that our standards are maintained across the portfolio.
One of the most interesting aspects of the role is the diversity of our properties and destinations. Each lodge has its own character and operational challenges, so my role involves finding the right balance between maintaining each property's identity while ensuring we deliver a consistently excellent Elewana experience.
Ultimately, it is about bringing together our people, properties and resources to ensure the business runs smoothly and, most importantly, that our guests have memorable experiences in Tanzania.
What are the main projects you are currently working on
I am currently focused on property improvements, sustainability, staff development, operational efficiencies, guest experience, new products and plans for 2027. Specifically, we are busy improving Kilindi interiors, launching the Taste of Zanzibar cooking experience, activities and general hosting.
I am also working on enhancing the guest experience for bush properties by elevating the quality of bush activities. Improving more private game drive circuits at the Serengeti Migration Camp
Are you able to give us an insight into any future plans
Looking ahead, our focus is very much on continuing to strengthen and develop the Elewana portfolio in Tanzania while remaining true to what makes each property unique. We will continue investing in our existing properties, enhancing the guest experience and ensuring that our lodges and camps remain relevant to the changing expectations of today’s traveller.
We are working hard on improving sustainability policies by moving to Green Operational Management. Sustainability, conservation and responsible tourism will also remain an important part of our future direction, particularly given the incredible environments in which our properties operate.
We are also looking at ways to develop new and more immersive experiences for our guests, encouraging them to explore more of Tanzania and to stay longer. Tanzania has so much to offer beyond the traditional safari experience, and we want to continue showcasing the country through authentic, personalised experiences.
What in your opinion makes Tanzania such an appealing destination
Tanzania is an incredibly special destination because of the sheer variety of experiences it offers. From the Serengeti and the Great Migration to the Ngorongoro Crater, Mount Kilimanjaro and the beautiful coastline, there is an extraordinary diversity of landscapes, wildlife and cultures to experience within one country.
What makes Tanzania particularly appealing is that it offers much more than simply seeing wildlife. It is the combination of the incredible natural environment, the people, the local culture, the sense of adventure and the opportunity to experience some truly untouched and remote places. There is also something very authentic about travelling through Tanzania, and I think that is increasingly important to today's traveller.
Elewana complements this beautifully. Our properties are very different from one another, but they all share the same philosophy of providing distinctive, intimate and authentic experiences. Whether a guest is staying in a safari camp in the Serengeti, exploring the northern circuit or enjoying a completely different environment, each property gives them a genuine sense of place.
For me, choosing Elewana is about more than simply choosing accommodation. It is about the overall experience – the location, the people, the attention to detail and the memories that guests take home with them. We want our guests not just to visit Tanzania, but to really experience it.