By *Sally Peters, Kenya Airways
Kenya Airways (KQ) has introduced a seat product - Economy Comfort, which is set to enhance customer comfort and experience.
Economy Comfort features increased seat pitch of 8cm more than the average Economy Class seats. The Economy Comfort seats are located in the first three rows of Economy Class hence availing 27 seats per aircraft. Additionally, passengers travelling in these seats will enjoy more benefits such as a dedicated overhead cabin for their carry-on luggage, quicker exit as they are at the front of the cabin thus they save time, and travel extras which include a complimentary amenity kit and special pillows.
The product offering will support the airline’s network expansion initiatives. KQ now has more long-haul routes on its network such as New York, Rome and Geneva in addition to Amsterdam, London, Paris, Bangkok and Guangzhou.
Due to the high demand for Extra Legroom Seats in Economy Class since the introduction of Preferred Seat Selection in Economy last year, Kenya Airways have decided to enhance the service even further. Our new Economy Comfort with increased seat pitch will ensure passengers have an additional option on how to travel. The B787 Dreamliner aircrafts have therefore been modified accordingly to what is called Economy Comfort.
The upgrade of the 27 Economy Class seats to Economy Comfort makes it first of its kind to be experienced among the African carriers.