During the month of May Elewana Collection recruited the services of South Africa Butler Academy (SABA) to conduct training with over 100 individuals that work as either Guest Ambassadors or in Housekeeping and Food & Beverage from both our Kenya and Tanzania properties. The trainers from International Butler Academy were Elize Wiese and Abraham Hendrik van der Merwe. Newton Cross is the founding member and Principal of South African Butler Academy, which is the only Butler Training Academy in Africa to offer unique and intensive Butler & Household Courses. The team has close to a combined 100 years’ experience in the Hospitality industry with the Trainers and Teachers working as commercial and private Butlers in the industry.
The training was done in 4 rotations broken down as follows;
Housekeeping (2 days)
Two Housekeeping session at Elewana The Manor at Ngorongoro for those that work in Tanzania and two Housekeeping sessions at Elewana Lewa Safari Camp for those that work in Kenya. Each session hosted 15 staff (total Tanzania 30 staff) total Kenya (30 Staff).
Food and Beverage (4 days)
Two Food and Beverage session in Tanzania and two Food and Beverage sessions in Kenya, as above
Each session hosted 15 staff (total Tanzania 30 staff) total Kenya (30 Staff)
The South African Butler Academy education system educates staff and management within the hospitality industry worldwide, using the most detailed, high-definition courses on international skills, international standards and product knowledge, which includes; Body Language, Demeanor & Etiquette, Front line communication skills, Getting organized, Food & Beverage skills, brand culture and philosphy, Front of House skills, Housekeeping skills, Cultural diversity, Complaint handling and follow up, Food presentation skills, Decor and special areas of expertise, Communication skills, Guest Awareness, Cross Selling Techniques
All lectures are practical with role plays and assessments.